TERMS & CONDITIONS

Terms & Conditions

Last Updated: June 28, 2025


These Terms & Conditions apply to all services offered by MUSOMA, including but not limited to music performances, wellness events, movement sessions, and collaborative bookings.

By engaging our services, making a booking, or attending a MUSOMA session or event, you agree to the following terms.

1. Bookings & Confirmations

  • A service is considered confirmed only after a completed booking form and deposit or full payment is received.

  • MUSOMA reserves the right to decline or cancel a booking if payment is not received within the agreed timeframe.

  • Bookings are confirmed in writing via email, including details of your session, performers, timing, and any agreed inclusions.

2. Payment Terms

  • Standard Bookings: A 50% deposit is required to secure your date. The balance is due no later than 7 business days before your event.

  • Short Notice Bookings (within 14 days): Full payment is required upfront.

  • Corporate/Institutional Clients: Invoicing on 7–30 day terms is available for approved clients, with payment due within the agreed timeframe.

  • All prices are in Australian dollars and inclusive of GST unless otherwise stated.

  • Accepted payment methods: EFT/bank transfer, credit card (fees may apply), or PayPal.

3. Cancellation & Refund Policy

  • Client cancellations:

    • More than 30 days before event: Full refund minus a $100 admin fee.

    • 8–30 days before event: 50% of the deposit retained.

    • 0–7 days before event: No refund. Full payment is required due to preparation and scheduling commitments.

  • If cancellation occurs due to circumstances outside your control (e.g. severe illness, natural disaster), we’ll attempt to reschedule or offer a credit valid for 12 months.

  • If we are unable to deliver services due to illness, emergencies, or unforeseen circumstances, you’ll be offered a full refund or the option to reschedule.

4. Public Liability & Risk Management

  • MUSOMA is covered by Public Liability Insurance for up to $20 million AUD. A Certificate of Currency can be provided upon request.

  • While we take all reasonable care in the planning and execution of events, attendees participate at their own risk.

  • Clients are responsible for ensuring a safe and suitable environment is provided for the session (e.g. clear space, access to power, shelter if outdoors).

  • For wellness sessions, we recommend participants consult a GP or healthcare provider before joining, particularly if pregnant, injured, or managing a health condition.

5. Event Conduct & Safety

  • MUSOMA reserves the right to refuse or cancel services if the safety of our team or participants is at risk due to unsafe venues, aggressive behaviour, or breach of contract.

  • All instructions given during sessions must be followed to maintain a safe, respectful, and inclusive environment.

6. Travel, Equipment & Set-Up

  • Travel within 20km of Sydney CBD is included. Additional travel charges apply beyond this distance or for interstate/international events.

  • Amplification, instruments, props, or wellness tools (e.g. yoga mats, incense, PA systems) can be provided — outlined clearly in your booking quote.

  • Clients are responsible for confirming venue access and timing to ensure smooth set-up and pack-down.

7. Changes & Rescheduling

  • Minor changes to the event (timing, location, performer) must be confirmed in writing at least 72 hours prior and are subject to availability.

  • Rescheduling is possible once per booking, provided it is requested more than 14 days prior and is rescheduled within 3 months.


8. Use of Media & Promotion

  • MUSOMA may photograph or record sessions for marketing and promotional purposes.

  • You can opt out by requesting this in writing prior to the event.

  • Any footage shared by clients must credit MUSOMA and not be altered in a misleading or defamatory way.

9. Partnerships & Collaborations

  • For brand activations, workplace wellness, or co-hosted events, partnership agreements may be established to outline roles, revenue splits, and IP ownership.

  • These will be managed via separate contracts tailored to the scope of each collaboration.


10. Liability Limitations

  • While we do our best to deliver exceptional service, we are not liable for indirect or consequential losses arising from service delays, technical issues, or attendee conduct beyond our control.

  • Our liability is limited to the total fee paid for the specific service booked.


11. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Disputes will be resolved under the jurisdiction of NSW courts.

12. Contact Us

If you have questions about these terms or would like to request a copy of our public liability insurance:

Email: hello@musoma.com.au

Website: www.musoma.com.au


Mailing Address:
MUSOMA
ABN 56 647 801 459
Parcel Locker 10192 23928
Bondi Junction Parcel Locker
93 Grafton Street, Bondi Junction, NSW 2022
Australia.